Delivering seamless end-to-end delivery; from strategy and planning to implementation and ongoing support. Tailored services are designed to cater specifically to client's unique business challenges and goals, helping optimize operations, unlock potential, and achieve sustainable, long-term success.

Guided by agile, milestone-driven delivery MASA maintain accountability and continuous progress, adapting to deliver on time and within scope.

• Fully managed, outcome-focused service designed to deliver measurable business value
• Scalable delivery model tailored to fit your operational capacity and project scope
• Access to a wide network of experienced specialists across multiple disciplines
• Transparent governance with proactive RAID management

1. Pre-Project Activites

• System Health Check
  In-depth analyses of current processes and data, pinpointing areas for evidenced based enhancements, enabling clients to pursue informed, strategic improvements.
• Stakeholder-Centric Requirements Gathering
  Engaging key stakeholders to capture precise, actionable requirements that drive successful project outcomes.
• Strategy, Business Case and TOM Development
  Guide clients through the process of articulating their workplace management strategy, business cases and Target Operating Models to secure buy-in from stakeholders.

• Smart Buildings and Digital Twin
  For clients aspiring to implement Smart Buildings, MASA provides clarity on what this entails and guides them through the practical steps required to achieve their vision.

• Process Modeling & Optimization
  Utilizing BPMN and other industry-standard notations to visualize, analyze, and enhance your business processes.
• Quantitative & Qualitative Analysis
  Applying data-driven methods and qualitative insights to inform decision-making and strategy development.

2. Implementation Services – Waterfall and Agile

• End-to-End Implementation through to Business-As-Usual (BAU)
  Managing full lifecycle deployment and ensuring smooth transition to stable, ongoing operations. 
• Waterfall and Agile
  Whether an organisation prefers the structure of traditional waterfall methodology or the adaptability of agile practices, MASA delivers project implementation with defined milestones. This ensures clarity of scope, timely delivery, and the flexibility to adjust to evolving requirements.

3. Managed Services

• Product Management Services

• The ongoing stewardship of Planon-related evolution, handling minor system changes outside of major project deliveries, such as module updates, ensuring that clients’ solutions remain current and aligned with business goals. 

• Managed Services

• MASA assumes ongoing responsibility for facilities management processes, driving the continuous evolution of both IT and non-IT elements. Through expert oversight, MASA skilfully manages the interface between operational teams and systems, ensuring seamless coordination and sustained process improvement.

4. Training and Test Management 

• Comprehensive Testing & Quality Assurance Support
  

  Performing or facilitating functional, SIT, to user acceptance, resulting in detailed completion reports, highlighting actionable improvements  ensuring optimal system performance.

• Comprehensive Training & Support
  Equipping your teams with the skills and knowledge required to maximize system adoption and performance.

Partner with MASA to transform challenges into opportunities through innovative, tailored solutions designed just for you.